RALEIGH, N.C. - The General Assembly and Gov. Pat McCrory pushed through an overhaul of North Carolina's unemployment insurance system this year.
Now, a former state lawmaker has been called in to improve operations at the Division of Employment Services using those new rules. They are also designed to eliminate more quickly $2 billion the state owes the federal government for benefits.
Dale Folwell of Winston-Salem arrived at the job in March. He says the division's nearly 700 workers are focusing on the first 15 days of each claim by people who have been just laid off and the first 15 minutes of every phone call.
There's a renewed emphasis on accuracy after years of poor administrative marks when compared to other states.
Folwell will talk about the changes Wednesday to a legislative oversight committee.
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