Surprise Utility Bill Irks Apartment Residents

0727 Apartment Water Video

CRAVEN COUNTY - Some residents of a New Bern apartment complex are upset after receiving surprise bills.

Renters at the Colony Village apartment complex, off Brunswick Avenue, will see an increase in their water bills for the next four months.  The spike is because a middle man utility billing company, NWP Services, made an error in prior bills, according to a letter from the company to residents.

NWP under-billed tenants at Colony Village for months, and after the company caught the mistake, the Colony Village residents have to make up the difference in the form of an extra charge on their water bills.

"It's disappointing," said Kim, a male resident of the complex who goes by his last name.

Kim says the new charge is straining his already tight finances.

"It's very upsetting when you pay the bill on time and you think you budgeted from month to month, but that's not really the case," Kim said.

The extra charge for each resident will vary based on their prior water usage.  A spokeswoman for NWP Services said the company makes every effort to make sure customers' bills are accurate.  Employees at the apartment complex declined to comment.

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