DHHS: Wrong Medicaid cards sent to almost 50,000 N.C. children

NORTH CAROLINA - The Department of Health and Human Services announced Friday that wrong Medicaid cards have been sent to almost 50,000 children.

According to the DHHS, 70,253 North Carolina children were switched from N.C. Health Choice to Medicaid on Jan. 1 due to new eligibility rules. As a result, the DHHS issued new Medicaid cards to those affected.

But 48,752 of those new Medicaid cards were mailed to incorrect recipients, the DHHS stated. The wrong cards show the children's names, their Medicaid identification number, dates of birth, and primary care physician.

The DHHS said they are reviewing this incident to see how it happened, and are working to send the correct cards to the right addresses.

The incident does not affect Medicaid coverage, and benefits are not affected, according to the DHHS. Medicaid recipients who have received wrong cards will be sent correct Medicaid cards, along with specific instructions on what to do with the incorrect cards.

In the meantime, children who need services without a correct Medicaid ID card can use their N.C. Health Choice ID number or card, the DHHS stated. Providers are able to verify eligibility in order to deliver services.

DHHS officials said they are working to put measures in place to monitor the use of affected Medicaid cards for potential fraud.

Those with questions are asked to call the DHHS Customer Service Center at 1-800-662-7030.

CLICK HERE for a sample image of a Medicaid card.

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