Intelli-Stream
        Troubleshooting

The Media Station displays but nothing happens?

If you are unable to watch video in the Media Station:

1. Verify that you meet the system requirements (operating system, browser and Windows Media Player) as outlined below.
2. If you meet the system requirements but still have difficulty accessing, we recommend you disable any ad or pop up blocking software tools or allow pop ups from our site, including Internet Explorer and Norton Internet Security 2004 Professional, that you may have installed and try again. When pop-up window blocking is enabled, the ad blocking feature automatically blocks the programming code web sites use to open secondary windows, which include the Media Station. Newer Windows Operating systems also have pop-up blocking... you should add this site to your safe list.

 What operating system do I need to use the Media Station?

The Media Station is supported on several of operating systems.

Windows XP Professional
Windows XP Home Edition
Windows 2000
Windows Millennium Edition
Windows 98 Second Edition

 What browsers can I use to use the Media Station?

You need to have Internet Explorer 5.0 and above to use the Media Station.

This Media Station is not supported by the following browsers:

Netscape 6.2+ with Windows Media Player plugin installed: You can view video using the Windows Media Player plugin, however,  we recommend that you upgrade your browser to Netscape 7.1 so that you may view video on this site.

Netscape 6.2 without Window Media Player plugin installed: You can install the Windows Media plugin by installing the new Windows Media Player depending on your operating system. Or we highly recommend that you upgrade your browser to Netscape 7.1, as it comes with Window Media plugin and will allow you to view video on this site.

Netscape 4.x: It is highly recommend that you upgrade your browser to Netscape 7.1, as it comes with Window Media plugin and will allow you to view video on this site.

IE 4 and below: We recommend that you upgrade your browser to Internet Explorer 6.0 so that you may view video on this site.

 What version of Windows Media Player do I need?

You need to have Windows Media Player 7.1 or above to use the Media Station.

This Media Station does not support Windows Media Player 6.4. Also, QuickTime and Real Player are not supported.

* Please Note: Windows Media Player 8 contains a known bug that will cause audio to begin playing before the video does. If you see this happening, we recommend that you upgrade to Windows Media Player 9.

To download the newest Window Media Player,click here.

 Why do I see a streaming video prior to the video clip I selected?

Sometimes, a streaming media advertisement will play before the video.

 The video displays like a slide show. How can I fix this?

The videos that you are watching are sent, or streamed, to your computer over the Internet. The speed at which these files can be streamed varies depending on your computer's "bandwidth". In other words, if you have a high bandwidth connection (i.e. cable, DSL, T1/LAN connection), your computer can receive streaming video at a higher speed than a user with low bandwidth (i.e. modem / ISDN) connection. This also means that a user with high bandwidth can receive larger, better quality video stream. On the other hand, a user with a lower bandwidth may receive the video as a slide show or choppy if they cannot receive the full video stream.

You can also check your video card settings. Set the number of colors higher than 256k colors.

Finally, you may be experiencing problems due to bandwidth congestion. If the problem persists, we also recommend checking back at a time when your Internet service provider may experience less congestion to see if there is an improvement.

  I cannot hear the audio. How can I fix this?

To be able to hear the audio on videos, you must have a working sound card and your computer speakers turned on with the volume set at an appropriate level.

If you still receive video without audio:

1. Verify that your system audio works by playing another audio application and/or checking your speaker and headphone wires.
2. You may be experiencing an issue downloading the necessary audio codecs needed to view video. You can remedy the issue by manually downloading and installing them. For more information and to download codecs, click here.

What do I do if I get an error in regards to codecs?

If a codec error appears when you attempt to watch video, you may be experiencing an issue downloading the necessary codecs needed to view video. You can remedy the issue by manually downloading and installing them. For more information and to download codecs, click here

 What speed does the video play at?

The videos that you are watching are sent, or streamed, to your computer over the Internet. The speed at which these files can be streamed varies depending on your computer's "bandwidth". In other words, if you have a high bandwidth connection (i.e. cable, DSL, T1/LAN connection), your computer can receive streaming video at a higher speed than a user with low bandwidth (i.e. modem / ISDN) connection.

The Intelli-Stream video on this site is Intelligently streamed by our servers at different rates to allow for the best quality for your bandwidth.

The Media Station buffers the video but the video never loads?

If the Media Station buffers video but never loads the clip or loads the clip but the video stutters then your DSL/cable providers using Network Address Translation (NAT) may not be forwarding UDP packets properly. The solution is to disable UDP in Media Player. For more information on disabling the UDP, click here.

To disable the UDP protocol, follow these steps in the Windows Media Player:

For Windows Media Player version 7.0 and later:

1. On the Tools menu, click Options.
2. Click the Network tab.
3. Under Protocols, clear UDP.

For Windows Media Player version 6.4:

1. On the View menu, click Options.
2. Click the Advanced tab.
3. Select Streaming Media and click Change.
4. Under Protocols, clear UDP.